To sign up, download the app from the App Store or Google Play, open it, and follow the on-screen instructions to create your account.

To update your account information, go to the profile section in the app, where you can change your name, email, phone number, and other details.

Follow the screens in the app to create a Stripe account and connect your back account. If you have an issue, please contact support through the app or website, and we'll assist you in resolving the issue.

To update your profile or contact information, go to the settings or profile section in the app, where you can make necessary changes.

We take your privacy and data security very seriously. Our app is fully HIPAA compliant, meaning we adhere to strict standards for protecting sensitive health information. Additionally, we have obtained a SOC 2 Type 1 Certification, which ensures that our systems are designed to keep your data secure and confidential. You can trust that your information is handled with the highest level of security.

The app will prompt you to document the services provided. Select the relevant tasks or services from the checklist and add any notes as needed.

If you forget to clock in or out, contact your RN or Care Coach immediately. You may be required to manually record details to satisfy billing requirements.

Edits are typically restricted to ensure compliance. If a correction is needed, contact your RN or Care Coach for assistance.

DME may be covered by insurance, Medicare, or Medicaid. Please contact support to verify your coverage and additional products that may be available to you.

Yes, we require all family caregivers complete a background check to ensure patient safety standards. Follow the onboarding screens to complete your background check.

You can contact customer support through the app by going to the Help section, or by visiting our website and using the contact form or support chat.

You can access help or training through the app’s help section, by contacting your Care Coach, or by attending any scheduled training sessions provided by your community lead.

If the app isn’t working, try restarting your device, checking your internet connection, or reinstalling the app. If the issue persists, contact technical support through the app or at support@aidaly.com.

The app can record activity even when you are offline. Your data will be saved locally on your device and synced with the system once you are back online.

Leading Medicaid, Medicare, and Medicare Advantage plans contract with Aidaly to train and employ family caregivers. Most leading plans cover medically-necessary home care services and support services in the home. Reach out to your Care Coach for a review of your benefits.

As a caregiver, you will be paid through direct deposit to your bank account. Payments are typically processed weekly.

You can track your earnings through the app by visiting the "Earnings" section, where you'll see a breakdown of your income, bonuses, and remaining hours.

If you experience any issues with your payment, please contact support through the app or website, and we'll assist you in resolving the issue.

Your care plan is set my your primary care provider or case manager. Aidaly is able to train and employ caregivers to provide a full range of services in the home. Reach out to your Care Coach to learn what services you might be eligible for.

You can schedule and reschedule your home visits through the app. Please contact your Care Coach in the app for support.

If you are experiencing a medical emergency, contact 911. If your concerns are not urgent, you can contact Dr. Bonder via the app.

You can request basic supplies through our [Request Form]. Durable Medical Equipment will require an RX, reach out to your Care Coach for support. [Contact Care Coach]

To set up Stripe for payments, go to the payment settings in the app, select Stripe as your payment processor, and follow the on-screen instructions to link your Stripe account.

You will need your business information, bank account details, and tax ID to set up Stripe. The app will guide you through the process step by step.

After setting up your Stripe account, you will need to verify your identity by providing a government-issued ID and other required documents. Stripe will notify you when verification is complete.

If you encounter any issues with Stripe payments, you can contact Stripe support directly or reach out to our support team through the app for assistance.